How to request help

For most requests, submit a ServiceNow ticket through https://help.ucsf.edu

Alternatively, email [email protected]

Include detailed information about the issue

Provide screenshots when appropriate

Include device name and/or system, location, and preferred contact information

Report urgent issues that impact patient care immediately to the UCSF IT Service Desk at (415) 514-4100

AI

ChatGPT Enterprise

File sharing

Microsoft OneDrive

Instant messaging

Microsoft Teams

Slack

Password management

UCSF Password Management Tool

Project management

Microsoft Planner

Surveys and databases

UCSF resource hubs

Microsoft 365 Suite

ZSFG Networking Information

Different locations within the UCSF system have different networking and connectivity requirements. To find out more about connecting at Zuckerburg San Francisco General, please refer to their documentation.