In the health care setting, communication is a key factor influencing patient outcomes and health care provider job satisfaction. In a January 2019 Anesthesia and Analgesia article, Drs. Jina Sinskey, Joyce Chang, Gail Shibata, Andrew Infosino, and Kathryn Rouine-Rapp from the UCSF Pediatric Anesthesia team, discuss conflict management techniques that can be applied in the pediatric operating room.
Sinskey JL, Chang JM, Shibata GS, Infosino AJ, Rouine-Rapp K. Applying Conflict Management Strategies to the Pediatric Operating Room. Anesth Analg. 2019 Jan 8.